Privacy Policy

At TheWeightWise, operated by Diverse Retails Private Limited (referred to as “TheWeightWise,” “We,” “Us,” or “Our”), we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your information is collected, used, and shared when you interact with our website (“theweightwise.com”), mobile app, or other services provided by us. By accessing our platforms or using our services, you acknowledge and agree to the practices detailed in this policy.

This Privacy Policy complies with:

  • Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
  • Regulation 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Scope of This Privacy Policy

This policy governs the collection, usage, and management of personally identifiable information (“Personal Information”) gathered through our website, mobile app, and related services (collectively referred to as the “Platform”). It does not extend to practices of unaffiliated companies or individuals not managed by us.

By using our Platform and services, you consent to the collection, use, and disclosure of your personal information as described in this policy and as required under applicable laws.

Information We Collect

We collect the following types of information to deliver a personalized and improved experience:

Information You Provide:

This includes details such as:

  • Registration data: Name, email, gender, birth date, height, location, and health-related data.
  • Activity and health information: Nutrition data, fitness metrics, biometric data, sleep habits, etc.
  • Financial details: Bank account or payment details for transactions.
  • Additional health data: Vaccination records, medical history, and other health-related information for service delivery.

Automatically Collected Information:

When you interact with our Platform, we may collect:

  • Technical data: IP address, device information, and cookies.
  • Usage data: Frequency of use, preferences, and other aggregated analytics.

Data from External Sources:

If you link third-party services like iOS HealthKit or Google Fit, the data shared will also be covered under this policy, adhering to their respective guidelines.

Purpose and Use of Information

We may use your information for:

  • Delivering personalized services and features.
  • Conducting business operations, including customer interactions and service improvements.
  • Payment processing and invoicing.
  • Generating anonymized insights for analytics and research.
  • Compliance with legal obligations and fraud prevention.
  • Communication regarding offers, updates, and relevant information.

Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it under the following circumstances:

  1. With Affiliates or Partners: For joint services or collaborative offerings.
  2. Third-Party Service Providers: To facilitate our services.
  3. Legal Compliance: If required by law for verification or investigations.
  4. Business Transfers: In case of mergers or acquisitions.
  5. With Consent: When explicitly approved by you.

Data Security and Retention

We adopt robust security measures to protect your data. However, no system is entirely secure, and we cannot guarantee complete safety against breaches. Personal information is retained as long as necessary to fulfill its purpose or as required by law.

Your Rights and Choices

You have the right to access, modify, or delete your data. You can also opt out of communications or certain features. Contact us at theweightwise@gmail.com for assistance.

Grievance Redressal

For concerns regarding this policy or your data, please reach out to our Grievance Officer:
Name: [Your Grievance Officer’s Name]
Email: [Grievance Email]
Address: [Office Address]

Policy Updates

This Privacy Policy may be revised periodically. Your continued use of our Platform signifies your acceptance of any updates. Please review the policy periodically to stay informed of any changes.