Terms and Conditions
These terms and conditions (“TheWeightWise Terms”) apply to all medical, diagnostic, and ancillary services related to weight management and any other offerings provided through the TheWeightWise website, mobile site, and application (collectively referred to as the “Platform”). The Platform is operated by Diverse Retails Private Limited and/or facilitated through its partner entities (“TheWeightWise,” “We,” “Us,” or “Our”) and accessed or utilized by users (“You,” “Your,” or “User”).
This document is an electronic record pursuant to the Information Technology Act, 2000, and related rules. It does not require physical or digital signatures. Please review these Terms and TheWeightWise Privacy Policy (collectively referred to as the “Agreement”) carefully before using the Platform or accessing services. By using the Platform, you accept and agree to these terms irrevocably.
1. Information on the Platform
1.1. The information provided on the Platform (except where explicitly from a Registered Medical Practitioner) is not a replacement for professional medical advice. Always consult a licensed medical professional for any diagnosis or treatment.
1.2. Details of medical practitioners listed on the Platform are provided for informational purposes only and are not endorsements. Appointments booked for medical consultations or services are solely at your discretion.
2. Relationship Between You and TheWeightWise
No doctor-patient relationship is established through booking an appointment or purchasing any service. Such a relationship is created only during a consultation when you disclose your health details to a Registered Medical Practitioner engaged by us.
3. Consent
By using the Platform, you consent to TheWeightWise collecting, storing, and sharing your medical records as needed for service delivery. These records may also be accessed by nurses, diagnostic staff, or other personnel engaged by us. You may withdraw your consent as outlined in our Privacy Policy.
4. Secondary Users
The Platform allows you to create accounts for family or friends (“Secondary Users”). You confirm that all personal details provided for Secondary Users are shared with their consent or in the capacity of a legal guardian. Secondary Users will be notified about appointments and records shared on their behalf.
5. Services
A. Medical Services:
- Health packages, such as weight management programs, which may include consultations, devices, and diagnostic tests.
- Installation and use of monitoring devices may require guidance from practitioners or coaches.
B. Other Services:
- Membership plans offering access to consultations, personalized plans, and fitness programs.
- Optional participation in experiments related to dietary habits, sleep, and overall wellness.
Services offered on the Platform may include appointment scheduling, teleconsultations, diagnostic tests, and health monitoring. We may partner with third-party providers to deliver these services.
6. Cancellation and Rescheduling
- Appointments may be canceled within specified timelines on the Platform. Late cancellations may not be eligible for refunds.
- Appointments can be rescheduled based on practitioner availability within Platform-specified timelines.
7. Payments and Refunds
- Payments must be made in advance through the Platform. Refunds for canceled services will be initiated within five (5) business days, subject to the policies of your bank.
- All payments are processed through secure third-party gateways, and you are responsible for providing accurate payment details.
8. Use of the Platform
The Platform is for lawful purposes only. Users must not engage in activities that disrupt the services or compromise Platform security. TheWeightWise reserves the right to remove any content or restrict access if terms are violated.
9. Intellectual Property
The design, content, and trademarks on the Platform are owned by TheWeightWise or its licensors and are protected by intellectual property laws. Users may not reproduce or distribute any content without authorization.
10. Disclaimer of Warranties
The Platform is provided “as is,” without warranties of any kind. While efforts are made to ensure accuracy, TheWeightWise does not guarantee uninterrupted access or error-free services. Users are responsible for ensuring the safety of their own devices while accessing the Platform.
11. Limitation of Liability
TheWeightWise’s liability is limited to retesting or reanalysis in cases of errors in reports or services. TheWeightWise is not responsible for delays, cancellations, or other inconveniences caused by factors beyond its control.
12. Termination
You may terminate your use of the Platform at any time. TheWeightWise reserves the right to suspend or terminate access if these Terms are violated.
13. Governing Law
These Terms are governed by the laws of India, with disputes subject to the jurisdiction of courts in Nagpur, Maharashtra.
14. Contact
For concerns regarding these Terms, please email us at theweightwise@gmail.com.